What We Offer
London Drugs offers advancement opportunities through our promote-from-within policies, salaries commensurate with experience, as well as a comprehensive benefits program including:
MarTech - Loyalty Marketing Specialist
Full-Time • Hybrid - CA
MarTech and Loyalty Specialist
Location: Richmond, BC
Job Type: Full-Time
About Us
London Drugs is one of Canada’s most trusted retail brands, known for innovation, customer care, and community involvement. We’re looking for a strategic and creative MarTech and Loyalty Specialist to elevate our digital customer experience and loyalty program, LDExtras. If you're passionate about CRM, UX/UI, and digital marketing, this is your opportunity to make a meaningful impact.
Job Summary
As a MarTech and Loyalty Specialist, you’ll support the development and optimization of our digital platforms—including website, app, and owned technologies—to deliver seamless, customer-led experiences. You’ll play a key role in enhancing loyalty program communications, managing CRM journeys, and integrating marketing technologies across our ecosystem.
Key Responsibilities
- Develop and implement CMS templates across loyalty, pharmacy, and app platforms
- Apply UX/UI best practices to improve customer journeys and digital engagement
- Conduct smoke tests and end-user reviews for website releases
- Execute loyalty program communications via email, app, and push notifications
- Manage CRM-driven campaigns and customer journeys using platforms like Microsoft D365
- Schedule, proof, and deploy digital assets across owned platforms
- Maintain documentation for wireframes, brand standards, and layouts
- Collaborate on tech stack integrations (owned and third-party)
- Advance email automation, triggers, and segmentation strategies
- Ensure secure migration and handling of personally identifiable information (PII)
- Stay current with web technologies including HTML5, XML, JSON, CSS, and JavaScript
Qualifications
- 3+ years of experience in web production, digital marketing, or graphic design
- Post-secondary education in Marketing, Graphic Arts, or related field
- Strong communication and stakeholder engagement skills
- Proficiency in HTML, CSS, and Adobe Creative Suite (or similar)
- Experience with CRM platforms and customer journey execution
- Knowledge of Microsoft D365 Marketing (Customer Insights) preferred
- Familiarity with CASL, GDPR, and SEO best practices
- Portfolio showcasing past work or design materials
Why Join Us?
- Comprehensive medical, dental, vision, and prescription coverage
- Employee discount and recognition programs
- Company-matched RRSPs
- Ongoing training and education opportunities
- Free confidential counseling through our Employee Family Assistance Program
- Opportunities to give back through community involvement
Apply now and help us shape the future of digital retail and customer loyalty.
London Drugs is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We are committed to building a company that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
We will provide accommodations during the recruitment process upon request.
The above statements are intended to describe the general nature and level of work applicable to this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required. Be advised, London Drugs DOES NOT use third party recruitment services.
London Drugs may collect, use, and/or disclose your personal information (including the information in this application) where it is reasonable for establishing, managing or terminating an employment relationship. This includes the use or disclosure of your personal information to persons inside or external to our organization, for the purpose of checking references or gathering other information to support an assessment of your candidacy.
To protect yourself, do not respond to unsolicited job offers from individuals or e-mail addresses, and never disclose any sensitive details about your identity (including personal or financial) to anyone you do not know or trust or on any unverified website, or website you do not trust.
London Drugs is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We are committed to building a company that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
We will provide accommodations during the recruitment process upon request.
The above statements are intended to describe the general nature and level of work applicable to this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required. Be advised, London Drugs DOES NOT use third party recruitment services.
London Drugs may collect, use, and/or disclose your personal information (including the information in this application) where it is reasonable for establishing, managing or terminating an employment relationship. This includes the use or disclosure of your personal information to persons inside or external to our organization, for the purpose of checking references or gathering other information to support an assessment of your candidacy.
To protect yourself, do not respond to unsolicited job offers from individuals or e-mail addresses, and never disclose any sensitive details about your identity (including personal or financial) to anyone you do not know or trust or on any unverified website, or website you do not trust.
Flexible work from home options available.
Compensation: $27.76 - $36.20 per hour
London Drugs is 100% Canadian owned and is focused on local customers' satisfaction. Across Alberta, Saskatchewan, Manitoba and British Columbia, London Drugs' 79 stores employ more than 8,000 staff dedicated to providing our customers with a superior shopping experience.
We are committed to making a positive impact on the world and the communities we operate in. From responsible sourcing, packaging take-back and in-store recycling centres, we invest in making our practices more environmentally sound and continue to look for better, greener ways to do business.
We believe our employees are our greatest asset, and we are committed to fostering a vibrant and inclusive workplace where every team member can thrive. Our supportive culture encourages creativity and collaboration, allowing you to make a meaningful impact on our customers' experiences. Together, we celebrate diversity, innovation, and a shared passion for delivering exceptional service, making London Drugs not just a place to work, but a place to grow and succeed.
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Health Benefits
Comprehensive medical, dental, prescription drug and vision coverage for you and your family
Lifelong Learning
Ongoing In-House Training & Education Courses
EFAP
Employee Family Assistance Program - Free confidential counseling
RRSP
Company matched RRSPs - Helping you plan for your future
Fitness
Enjoy discounted memberships with Goodlife Fitness
Recognition
Employee Recognition Program - Tangible rewards for great work!
Discounts
Employee Discount Program - Sharing our success