Not just a job…

a community

a partnership

a team

You’ll experience them all at London Drugs. As one of Canada’s fastest growing and most successful retail chains, we know what it takes to build a satisfying career. We are seeking innovative, customer focused people to join our team!

Our IT department at our head office in Richmond BC currently has opportunities for a:

I.T. Support Line - Service Analyst

This position is responsible for providing technical assistance and support to end-users, primarily focusing on issues both at head office and stores related to hardware, software and in particular point-of-sale (POS). This role involves troubleshooting, resolving IT-related issues and ensuring that all systems are functioning effectively.

Responsibilities include:

Provide technical support to end-users at both the head office and retail locations, including troubleshooting hardware and software issues.
Support and maintain the POS systems including peripherals (e.g. receipt printers, barcode scanners, cash drawers etc.) at retail locations.
Monitor, respond to and resolve all escalations in a timely manner coming in via phone, email and or tickets.
Ensure all escalations are documented and tracked in the ticketing system.
Assist with software installations, configurations, and upgrades as needed.
Ensure all technical issues are prioritized and escalated when necessary to the appropriate IT teams.
Provide basic troubleshooting for networking and connectivity issues.
Document and maintain knowledge base articles for common IT issues and solutions.
Assist with onboarding of new users.
Utilize and maintain helpdesk tracking software.
Follow up customer calls when necessary.

The successful candidate will possess:

Must be able to multitask and prioritize
Strong problem-solving skills with the ability to diagnose and resolve technical issues quickly.
Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
Must be able to interface with Senior Management and Executives within Head Office.
Professional image, reflecting positively on the company.
Highly organized and able to multitask effectively and work under changing priorities.
Initiative to isolate and solve problems.
Ability to relate to all levels of personnel.

Education & Knowledge:

High School diploma.
College courses or vocational training courses in Information Technology is preferred but not mandatory.
Strong desktop and hardware skills would be an asset.
Proficient in various Microsoft Windows and Office suites
Proven experience in IT support, with a focus on retail.
Knowledge of point-of-sale systems and software.
Experience with ticketing systems.

We offer advancement opportunities through our promote-from-within policies, starting pay will fall within the salary range indicated and may vary based on job-related experience, knowledge, and education.

We also offer a comprehensive benefits program including:

Health & Wellness
Comprehensive medical, dental, prescription drug and vision coverage for you and your family
Helping you plan for your future with Company matched RRSPs
Employee Discount Program
Ongoing in-house Training & Education Courses
Postsecondary Entrance Scholarships for you or your children
Free confidential counselling through our Employee Family Assistance Program
Employee Recognition Program

If you are a well-organized, self-motivated individual possessing professional customer service skills, a positive and professional attitude plus an eye for detail then we have the opportunity for you to excel!

Apply Now!

London Drugs is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We are committed to building a company that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

We will provide accommodations during the recruitment process upon request.

The above statements are intended to describe the general nature and level of work applicable to this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required. Be advised, London Drugs DOES NOT use third party recruitment services.

London Drugs may collect, use, and/or disclose your personal information (including the information in this application) where it is reasonable for establishing, managing or terminating an employment relationship. This includes the use or disclosure of your personal information to persons inside or external to our organization, for the purpose of checking references or gathering other information to support an assessment of your candidacy.

To protect yourself, do not respond to unsolicited job offers from individuals or e-mail addresses, and never disclose any sensitive details about your identity (including personal or financial) to anyone you do not know or trust or on any unverified website, or website you do not trust.

If you are a well-organized, self-motivated, individual who has a positive attitude, a desire to support Company initiatives, and a commitment to achieving Company objectives, then we have the opportunity for you to excel!

Compensation: $39,850.00 - $63,000.00 per year

London Drugs is 100% Canadian owned and is focused on local customers' satisfaction. Across Alberta, Saskatchewan, Manitoba and British Columbia, London Drugs' 79 stores employ more than 8,000 staff dedicated to providing our customers with a superior shopping experience.

We are committed to making a positive impact on the world and the communities we operate in. From responsible sourcing, packaging take-back and in-store recycling centres, we invest in making our practices more environmentally sound and continue to look for better, greener ways to do business.

We believe our employees are our greatest asset, and we are committed to fostering a vibrant and inclusive workplace where every team member can thrive. Our supportive culture encourages creativity and collaboration, allowing you to make a meaningful impact on our customers' experiences. Together, we celebrate diversity, innovation, and a shared passion for delivering exceptional service, making London Drugs not just a place to work, but a place to grow and succeed.

(if you already have a resume on Indeed)