Title: Loss Prevention Investigator

Employer: London Drugs Limited

Location: Richmond, British Columbia. Some travel to store locations in BC.

Language: English

Term: Full-time, permanent position

Salary: $25.93/hr, $38.90/OT)

Benefits: Comprehensive medical, dental, prescription drug and vision coverage; Company

matched RRSPs; Employee Discount Program; relocation assistance

Vacation: 4%

Contact: 604-448-1134, LDCareers@londondrugs.com, 12831 Horseshoe Way, Richmond, BC V7A 4X5

Overview

The Loss Prevention Investigator will be responsible for conducting investigations including internal integrity issues, claims, information privacy, loss of inventory, organized retail crime or serious financial crime. They will ensure compliance to security standards and regulations and conduct investigations in a professional, legal, ethical, and efficient manner.

Essential Duties

Key responsibilities will include:

Protect all company assets and reduce losses.
Investigate unlawful acts of employees or patrons of company locations.
Recommend security systems such as electronic detection devices and access devices.
Obtain information for use in civil and criminal litigation matters or for other purposes.
Plan and lead efficient investigations using team resources and equipment in a safe, legal, and ethical manner while following company policy and procedures. This may require collaboration with Area Loss Prevention to accomplish department directives.
Maintain Investigations records, ensuring all reports and files are completed to company standard and within policy.
Maintain confidentiality of any issues related to the company or loss prevention department.
Participate in the development and completion of Loss Prevention audits to detect internal losses, Organized Retail Crime activity, and policy and procedure breakdowns.
Travel to any company location or on behalf of company to industry events when required.
Be cognizant of and report incidents which could adversely affect the morale of employees.
Attend, and train others on requirements for attending court and legal proceedings; provide testimony as directed or requested by the Courts.
Report any policy breaches, procedural errors, or performance issues to Loss Prevention management immediately.
Meet company, team, and individual goals and expectations for performance and quality of work for all duties as assigned by Investigations Management, or Assistant General Manager of Loss Prevention.

Skills Requirements

A minimum of two years of loss prevention or related security industry experience or related retail experience.
Experience (one years preferred) in leading and completing complex internal investigations within Company and industry standards.
Education specific to role such as criminology, emergency management, justice or security management, or audit.
Completion of Advanced Interviewing skills training (ie. Wicklander-Zulawski, PEACE), with experience (two years preferred) conducting a variety of advanced structured interviews.
Knowledge of intrusion systems, fire alarm systems, video surveillance, access and key control, asset tracking, and perimeter protection.
Advanced understanding of field interviews and case building in various areas.
Minimum of one year experience with advanced knowledge of investigative techniques, interviewing methods, and rules of evidence as they pertain to criminal civil investigations.
Ability to obtain a Novice or Full Class 5 Driver License within the province of British Columbia and have full access to a motor vehicle within 6 weeks of hire date.
Able to obtain a BC Security License. This will include the Registrar conducting criminal record, police information and correctional service record checks.
English language fluency for Listening, Speaking, Reading and Writing.
London Drugs is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We are committed to building a company that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

We will provide accommodations during the recruitment process upon request.

The above statements are intended to describe the general nature and level of work applicable to this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required. Be advised, London Drugs DOES NOT use third party recruitment services.

London Drugs may collect, use, and/or disclose your personal information (including the information in this application) where it is reasonable for establishing, managing or terminating an employment relationship. This includes the use or disclosure of your personal information to persons inside or external to our organization, for the purpose of checking references or gathering other information to support an assessment of your candidacy.

To protect yourself, do not respond to unsolicited job offers from individuals or e-mail addresses, and never disclose any sensitive details about your identity (including personal or financial) to anyone you do not know or trust or on any unverified website, or website you do not trust.

Compensation: $25.93 per hour

London Drugs is 100% Canadian owned and is focused on local customers' satisfaction. Across Alberta, Saskatchewan, Manitoba and British Columbia, London Drugs' 79 stores employ more than 8,000 staff dedicated to providing our customers with a superior shopping experience.

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London Drugs offers advancement opportunities through our promote-from-within policies, salaries commensurate with experience, as well as a comprehensive benefits program including:

Comprehensive medical, dental, prescription drug and vision coverage for you and your family

Ensuring you and your family are taken care of

Ongoing In-House Training & Education Courses

Lifelong learning

Employee Family Assistance Program

Free confidential counseling

Company matched RRSPs

Helping you plan for your future

Health & Wellness

Enjoy discounted memberships with Goodlife Fitness

Employee Recognition Program

Tangible rewards for great work!

Employee Discount Program

Sharing our success