TLD/CustomWorks Systems Engineer 0038 Lethbridge

TLD/CustomWorks Systems Engineer

Full-Time • 0038 Lethbridge
Not just a job…
a community
a partnership
a team

You’ll experience them all with the TLD and CustomWorks team. 

As rapidly growing Corporate sub divisions of London Drugs, TLD Computers Group has been a leader in Corporate IT solutions in Western Canada for over 30 years and CustomWorks Group has been designing, supplying and installing innovative Audio Video Commercial Systems and Multi Residential Solutions for over 20 years.

Working alongside each other as sister organizations, TLD and CustomWorks create a distinctive , integrated group of professionals that work as a team.  We offer unique expertise in IT and AV fields in one source, with the best technology solutions for our customers.

We are seeking innovative, customer focused people to join our team!  Our Lethbridge, AB location currently has opportunities for:

TLD Systems Engineer

This position is responsible for design, configuration and integration of IT solutions.  This position plays a supporting role in IT projects and requires a high level of communication, ongoing skill development and attention to detail. This position provides Tier 1/2 support remotely and on-site at client location.   

Key responsibilities include:
  • Design IT system solutions and specifications to deploy, integrate, and test systems to meet the needs of the business.
  • Applies technical and related business knowledge to plan, schedule and carry out preparation of integrated business solutions.
  • Produce and provide appropriate documentation for Statements of Work (SOW), project proposals, Infrastructure Assessments, etc.
  • Provide estimates and track progress of assigned project work.
  • Deliver solutions on time, with the pre-defined project budget, maintaining a high level of quality.
  • Deliver projects on time.
The successful candidate should possess the following:
  • Completion of a bachelor level degree program in Information Technology or Applied Science (Computing) or an equivalent combination of skills and experience. This could include certification in relevant products used by TLD such as Microsoft Server, Cloud technology, Virtualization, Networking, Security, etc.
  • Completion of Microsoft Certifications such as, Azure Associate, Azure Security Administrator, Windows Server 2016+, O365 and relevant computer hardware and software technology suites.
  • 5+ years of experience working in an IT environment.
  • Must have demonstrated strong technical and organizational abilities.
  • Thorough knowledge of IT Security practices. CISMP Security certification an asset.
  • ITIL Foundation an asset
  • A positive, energetic, and proactive attitude.
  • Takes initiative to solve problems.
  • Understands areas of computing infrastructure and application deployment. These include but are not limited to:
    • Networking and Telecom (multi-tenant networks and Servers, troubleshooting network connection, IP address, DHCP, DNS, Ping, Tracert, etc
    • Operating Systems (OS installation and deployment. Having experience with system’s image deployment and upgrade.)
    • Database Systems (Familiar with Active Directory: creating user account, password policy, password reset)
    • Integration Technologies (System monitoring. Checking error log files and analyzing system reports)
    • Storage and Server Technologies (Familiar with Backup and restore system). Troubleshooting backup job alerts and errors. Having experience with backup software such as Datto, Veeam, and other industry Backup solutions.
    • Security Concepts (Data security: Familiar with NTFS permissions, Share permissions, cybersecurity knowledge, management, and implementation of best security practices)
    • Cloud installation and management (Experience in implementing cloud solutions and troubleshooting)
    •  VoIP (experience in configuration and support of VoIP solutions)

We offer advancement opportunities through our promote-from-within policies, salaries commensurate with experience. We offer a comprehensive benefits program including:
  • Comprehensive medical, dental, prescription drug and vision coverage for you and your family (Ensuring you and your family are taken care of)
  • Employee Discount Program (Sharing our success)
  • Ongoing In-House Training & Education Courses (Lifelong learning)
  • Employee Family Assistance Program (Free confidential counselling)
  • Employee Recognition Program (Tangible rewards for great work!)
Employees will be scheduled 40 hours per week and will typically work Monday to Friday with flexibility to work evenings and weekends to meet project requirement/timelines.

If you possess the necessary skills and expertise and would like to join an exciting team of professionals,

Apply Now!

We are an equal opportunity employer. The above statements are intended to describe the general nature and level of work applicable to this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required. Be advised, London Drugs DOES NOT use third party recruitment services.

London Drugs may collect, use, and/or disclose your personal information (including the information in this application) where it is reasonable for establishing, managing or terminating an employment relationship. This includes the use or disclosure of your personal information to persons inside or external to our organization, for the purpose of checking references or gathering other information to support an assessment of your candidacy.

To protect yourself, do not respond to unsolicited job offers from individuals or e-mail addresses, and never disclose any sensitive details about your identity (including personal or financial) to anyone you do not know or trust or on any unverified website, or website you do not trust.




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London Drugs offers advancement opportunities through our promote-from-within policies, salaries commensurate with experience, as well as a comprehensive benefits program including:

Comprehensive medical, dental, prescription drug and vision coverage for you and your family
Ensuring you and your family are taken care of
Ongoing In-House Training & Education Courses
Lifelong learning
Employee Family Assistance Program
Free confidential counseling
Company matched RRSPs
Helping you plan for your future
Health & Wellness
Enjoy discounted memberships with Goodlife Fitness
Employee Recognition Program
Tangible rewards for great work!
Employee Discount Program
Sharing our success